Find quick answers to the most common questions about our products, shipping, warranties and more.
We primarily work with 10k, 14k, and 18k gold. 10k gold is more durable and affordable, ideal for daily wear. 14k offers an excellent balance between durability and purity. 18k has higher pure gold content and a more intense color, perfect for special pieces.
Yes, all our pieces are solid gold, never gold-filled, plated, or vermeil. Each piece is marked with its corresponding karat and comes with an authenticity certificate.
Absolutely! We offer personalized engraving services and also completely custom designs. Our master jewelers can create the piece of your dreams. Schedule an appointment to discuss your project.
Yes, we work exclusively with natural stones and authentic diamonds. Each piece with diamonds larger than 0.30ct includes a gemological certificate from an independent laboratory (GIA, IGI, or equivalent).
Yes, we perform ring resizing. The first resize within 30 days of purchase is free. Subsequent resizes cost from $300 MXN depending on the piece.
We accept all credit and debit cards (Visa, Mastercard, American Express). We also offer interest-free installments on purchases over $3,000 MXN with participating cards.
Yes, we offer 3, 6, 9, and 12-month interest-free plans on purchases over $3,000 MXN with participating Visa, Mastercard, and American Express cards. Available options are shown at checkout.
Absolutely. All transactions are protected with 256-bit SSL encryption. We do not store card information. We process payments through certified and secure platforms.
Yes, we offer a layaway system. With a 30% down payment, you can reserve your piece for up to 60 days. The remaining balance can be paid in bi-weekly or monthly installments. Contact us by phone or visit us in store.
Yes, we issue electronic invoices (CFDI) for all purchases. Just provide your tax information at the time of purchase or request it within 5 days by sending your information via email.
No, all our shipments within Mexico are completely FREE, with no minimum purchase. We also offer express shipping (1-2 days) for an additional $200 MXN for urgent deliveries.
Free standard shipping takes 3 to 5 business days. Guadalajara and metropolitan area: 2-3 days. Neighboring states: 3-4 days. Rest of the country: 4-5 days. Express shipping arrives in 1-2 business days.
Yes, once your order is shipped, you will receive an email with your tracking number (guide) so you can follow your package in real time to your door.
Yes, all our shipments are fully insured against loss, theft, or damage during transport. In the unlikely event of an incident, we will replace your jewelry at no additional cost to you.
Yes, we offer the option to pick up at our store in Guadalajara at no cost. Select this option when completing your purchase and we will notify you when your order is ready (usually the same day or the next).
Yes, we accept returns within 30 days of purchase if the jewelry has not been used, modified, or engraved. It must be in its original packaging with all tags. Refunds are processed within 5-10 business days.
Yes, we accept exchanges for another piece of equal or greater value within 30 days. If the new piece has a lower value, we issue a credit note valid for 6 months. Exchanges are unlimited during this period.
The first size adjustment is free if requested within 30 days of purchase. You can bring the ring to our store or send it securely. The adjustment takes 5-7 business days.
Personalized pieces with engraving are considered special orders and CANNOT be returned, they can only be exchanged for manufacturing defects. Please verify the spelling before confirming the engraving.
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Our store is located in Guadalajara, Jalisco. You can visit us Monday through Saturday from 10:00 AM to 7:00 PM. Find our exact address and map in the Contact section.
Oro Nacional is a family jewelry business with over 25 years of experience. Our master jewelers have international certifications and master both traditional and modern fine jewelry techniques.
We are manufacturers. We design and manufacture our own pieces in our workshop in Guadalajara. This allows us to offer competitive prices, exceptional quality, and complete personalization.
Yes, we buy gold of any karat (10k, 14k, 18k, 24k) in any condition. We appraise it on the spot according to the international gold price. We also accept used gold as partial payment for a new piece.
You can contact us by phone, email, or visit us in store. Find all our contact information in the Contact section. We respond to messages Monday through Saturday from 9 AM to 8 PM.
Our team is ready to help you. Contact us by phone or email and we'll respond shortly.