Shipping Policy

Secure, insured shipping throughout Mexico. Your jewelry will arrive in perfect condition, right at your door.

Free Shipping Throughout Mexico

On every purchase, with no minimum. We want you to enjoy your jewelry without any extra worries.

Delivery Times

Standard Shipping (Free)

3 to 5 business days from order confirmation.

  • • Guadalajara Metropolitan Area: 2-3 days
  • • Jalisco and neighboring states: 3-4 days
  • • Rest of Mexico: 4-5 days

Express Shipping (+$200 MXN)

1 to 2 business days for when you need your jewelry urgently.

  • • Guadalajara: Next business day delivery
  • • Major cities: 1-2 days
  • • Remote areas: Not available

Shipping Coverage

We ship to all 32 states of Mexico through certified, reliable carriers.

✓ Aguascalientes
✓ Baja California
✓ Baja California Sur
✓ Campeche
✓ Chiapas
✓ Chihuahua
✓ Ciudad de México
✓ Coahuila
✓ Colima
✓ Durango
✓ Estado de México
✓ Guanajuato
✓ Guerrero
✓ Hidalgo
✓ Jalisco
✓ And all the rest...

Security and Tracking

Insured Shipping

All our shipments are fully insured against loss, theft or damage during transport. In the unlikely event of an incident, we will replace your jewelry at no additional cost.

Tracking Number

Once your order has shipped, you will receive an email with your tracking number so you can follow your package in real time all the way to your door.

Premium Packaging

Every piece is shipped in elegant packaging that includes:

  • ✓Premium gift box with the Oro Nacional logo
  • ✓Certificate of authenticity and warranty
  • ✓Care guide for your jewelry
  • ✓Microfiber cleaning cloth
  • ✓Discreet, secure outer packaging

Shipping FAQ

Can I pick up my order in store?

Yes, we offer free pickup at our store in Guadalajara. Select this option when completing your purchase.

Is a signature required on delivery?

Yes, for security reasons all shipments require the signature of the recipient or an authorized person.

Do you ship to home addresses?

Yes, we ship to both home addresses and offices. Just make sure to provide an address where someone can receive the package.